This privacy policy applies to WUN GMBH BALLONSHOPZUERICH.CH, Heinrichstrasse 225, 8005 Zurich, Switzerland.

1. Responsible party
The responsible party for data processing within the meaning of the Swiss Data Protection Act (revDSG) is:
WUN GMBH BALLONSHOPZUERICH.CH
Heinrichstrasse 225
8005 Zurich
Switzerland
Email: info@BALLONSHOPZUERICH.CH

2. General information
We attach the utmost importance to protecting your privacy. When collecting, processing, and using personal data, we strictly adhere to the provisions of the Swiss Data Protection Act (revDSG). We only collect, use, and disclose personal data if this is permitted by law, necessary for the fulfillment of a contract, or if you have given your consent.

3. Collection, processing, and use of data

Visiting the website
You can visit our website without providing any personal information. We only store access data in so-called server log files (e.g., IP address, date/time, browser type, page visited). This data is evaluated exclusively to ensure the smooth operation of the site and to improve our offering, and does not allow us to draw any direct conclusions about your person.

Guest orders and contact
We do not offer permanent customer accounts. Orders can only be placed as a guest.
When you place an order, make a reservation, or contact us in any other way (e.g., by email), we collect the data you provide.
Mandatory information for orders includes: first name, last name, delivery and billing address, email address, and telephone number (for queries or shipping notifications).
We use this data exclusively for contract processing and handling your inquiries.

4. Retention obligation (10 years)
Due to legal regulations (Art. 958f OR), we are obliged to retain business records and accounting documents for at least 10 years. This includes invoices, order confirmations, and the transaction data contained therein. Even after the order has been completed, these specific documents are not deleted, but archived and blocked until the retention period has expired.

5. Disclosure of personal data
Your data will only be disclosed to third parties if this is necessary for the execution of the contract:
– Logistics: Address data to shipping companies (e.g., the postal service) for delivery.
– Payment: Payment data to the respective payment service provider (e.g., TWINT, credit card providers) for processing the transaction.
No further transfer will take place unless we are legally obliged to do so (e.g., to authorities).

6. Data security
We use technical and organizational security measures to protect your data against manipulation, loss, destruction, or access by unauthorized persons. Your data is transmitted in encrypted form using SSL technology (https) during the ordering process.

7. Cookies
Our website uses cookies.
– Necessary cookies: These are technically necessary to ensure the functioning of the website (e.g., so that the shopping cart works and items are not lost while you continue browsing).
– Analysis cookies: With your consent, we use cookies to analyze website usage (see "Web tracking").
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases or exclude them in general. If you do not accept cookies, the functionality of our website (especially ordering) may be restricted.

8. Web tracking (Google Analytics)
This website uses Google Analytics, a web analytics service provided by Google LLC. The information generated by cookies about your use of this website is usually transferred to a Google server in the USA and stored there. We have activated IP anonymization so that your IP address is truncated beforehand.
You can prevent Google Analytics from collecting data by installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

9. Social media & plugins
We use links or plugins to social networks (e.g., Facebook, Instagram, X/Twitter) on our website.
When you click on these elements, a direct connection to the servers of the respective provider is established. Data may be transferred to the provider in the process. If you are logged in there at the same time, the provider can assign the visit to your profile. Please refer to the privacy policies of the respective providers (Meta Platforms Ireland Ltd., X Corp., etc.) for the purpose and scope of data collection.

10. Your rights
You have the right to receive information free of charge at any time about your stored personal data, its origin and recipients, and the purpose of data processing, as well as the right to correct, block, or delete this data.
Important note on deletion: Data that is subject to the statutory retention obligation (see point 4) cannot be deleted before the 10-year period has expired, but can only be blocked for further use.

If you have any questions about the collection, processing, or use of your personal data, or if you wish to request information, correction, blocking, or deletion of data, please contact:
info@BALLONSHOPZUERICH.CH

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